Frequently Asked Questions

Hey there Jellies fam! We know that sometimes you might have some questions before making a purchase. Don't worry, we've got you covered!
Check out our FAQ section below to see if we've already answered your concern. And if you can't find what you're looking for, just shoot us a message!
We're always here to help you out. Send an email at jelliesworld@jellieseg.com, or just visit our contact form or our social media channels

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Need Help?

If you have an issue or question that requires immediate assistance, you can send us a message on instagram.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Shop Jellies

Placing an order is very simple. From the menu, choose "Shop Jellies", pick your favorite item, choose the color and the size according to the given size chart in the "product description", click "Add to cart" Now fill in your personal information and address details then click “Place Order”. Done! Your order is now in our system to be delivered.from

Delivery takes 3-5 working days inside Egypt (weekends and official holidays are excluded).

Follow these simple instructions to measure your feet: Mark the tip of the big toe and the outermost part of the heel, and use a ruler or measuring tape to measure the distance between the two points. This measurement represents the length of your feet, then check the size chart provided in the "product description" for the product you wish to have, determine which shoe size is best for you.

Yes, of you are unhappy with your purchase for any reason and wish to exchange or return it, you may do so within 14 days of the date of delivery through our DMs or our WhatsApp number. Our customer service team will take care of you. Inside Egypt you can exchange or return the product within 14 days of receiving it. If you wish to exchange it for another product or return it, you will pay for the shipping fees for the exchange or return process. For exchange and Returns , The goods should be in the original selling condition, i.e. are unworn and unused The goods are in their original undamaged packaging.

If you wish to cancel your order, kindly notify us by sending a mesaage to our instagram page or a whatsapp message to the customer service number that you can find in the Help section

Unable to find satisfactory answers ? Contact Support