Coucla Backpack

Shipping Policy

Orders will ship within 5-7 business days.

Shipping Restrictions

As we always guarantee the quality of our products and services, kindly be noted that the shipping company doesn’t allow our packages to be opened on the doorstep.

If you are unhappy with your purchase for any reason and wish to exchange or return it, you may do so within 14 days of the date of delivery through our DMs or our WhatsApp number. Our customer service team will take care of you.

Exchange and Returns Conditions

If you are unhappy with your purchase for any reason and wish to exchange or return it, you may do so within 14 days of the date of delivery through our DMs or our WhatsApp number. Our customer service team will take care of you.

Exchange and Returns Conditions

• The goods are in original selling condition, i.e. are unworn and unused
• The goods are in their original undamaged packaging

Exchange and Returns Procedures

For exchange or refunds, kindly use one of the following forms:

• Exchange Form: https://forms.gle/wSJVe5ojtt2sx3rB8
• Return Form: https://forms.gle/nroUQSeJVwjPWXZc9

Our working hours are from 9 am - 5 pm on weekdays.